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Refused Call Metric clarification requestRefused Call metric: If agent is on the phone with call #1 so is not able to pick up call #2. Does call #2 count as a Re...
2
May 13, 2021 at 1:52pm
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2
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asked in Users
Add an extension without a "human" userIs it possible to add a new user without needing to enter
all of the details that would be required for a "human&qu...
0
May 11, 2021 at 4:46am
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2
Answers
asked in Users
How to receive verification calls in ring central?Our accounting clerk is working with 10 bank accounts that send their verification codes by using our main company phone...
0
May 4, 2021 at 9:21am
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1
Answer
asked in Developers
Ability to add external contacts to company directoryAs a company we use many providers, and it would be helpful to be able to add these to a company directory so people don...
0
Apr 1, 2021 at 1:26am
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1
Answer
asked in Users
Trying to change a user from direct line to app, but now I can't assign number to account.I was trying to assist a user who originally requested a physical phone and was assigned a direct line, but later found ...
1
Feb 17, 2021 at 12:09pm
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0
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